Help Desk Tools & Software Reviews
Our website helps you make an informed choice when choosing help desk tools for your company or organization. Compare hosted helpdesk software with premises based packages, download whitepapers or contact vendors directly for more information.
Help Desk software includes, but is not limited to: work flow management, knowledge base, problem tracking, asset management, remote access, internal staff and external customer support applications.
Some of the software vendors under current review are: Manage Engine, SysAid, Zendesk, Kayako, Hesk and Perl Engine.
SysAid CSS - On-demand customer service software application SysAid CSS is available in both free and pro versions. As SysAid CSS is on-demand software there is no installation required. SysAid CSS is produced by SysAid Technologies. The company serves approximately 60,000 organizations around the world. The key features of this customer support tool are: Full service helpdesk solution , web-based interface & email integration, live chat, knowledgebase, ticket management, automatic notifications and alerts, reporting and professional dashboard, SLA management and customization capabilities. Pro version features include an unlimited number of users and service requests Service desk, external application integration and e-mail integration & configuration.
Zendesk - Web based (saas) help desk and customer support tool with features that include a customer self service portal, email trouble ticket tracking and reporting. As well as providing a professional customer service experience, by utilizing end-user feedback companies are able to improve their products and services further. Zendesk is simple to use but at the same time provides plenty of options for the larger enterprise. Zendesk is available free for 30 days on a trial basis.
HEAT
Service and Support by FrontRange - HEAT Service and
Support is aimed at small and mid-size businesses and is
installed as on-premise software. FrontRange focuses on help
desk, customer relationship management and service
management solutions.
TechExcel ServiceWise - customizable internal helpdesk
and IT Service Management (ITSM) solution available as
on-premise or hosted software. TechExcel ServiceWise by
TechExcel aims to optimize an organization's service and
support processes however complex.
ServiceDesk Plus - An ITIL ready help desk software by
ManageEngine that offers help desk requests and asset
management integration. ServiceDesk Plus is multi-lingual
and Manage Engine software is used by more than 10,000 IT
managers around the world.